Clinic Policies

About Us

Medi-Cosmetic Clinic is based at 683A Shore Road, Jordanstown. Medi-Cosmetic Clinic is located Whiteabbey Village and offers specialised skincare and body treatments delivered by highly qualified professionals.

Appointments

Being on time for your treatment is greatly appreciated; likewise we will try to run on time to the best of our ability. In the event that you are late for an appointment we will be happy to provide the remaining portion of the allocated treatment time.

Confidential consultation forms are sent to you via email, please ensure you have filled this in before arriving to your appointment.

To avoid delaying our next client, late arrival for any appointment may result in a shortening of the appointment time or may mean we are unable to provide the service booked & may have to offer you an alternative treatment for the remaining portion of your allocated treatment time.

COVID: We ask that you do not attend the clinic if you feel unwell or have had any symptoms of Coronavirus in the past 14 days. A disclaimer will be added to your consent form and we ask that you sign declaring you are and have been symptom free. 

All clients will be asked to sanitise their hands upon arrival to the clinic. A foot pedal operated hand sanitizer is located in the Entrance Hall. We kindly ask that you wear a mask to your appointment on entering the clinic. This can be removed in the treatment room if receiving facial treatments.

Our receptionist will measure your temperature as an extra safety procedure to protect staff and other clients. 

Where possible, the 1m social distancing rule will be in place. We ask that you are on time for your appointment and arrive alone. During busy periods in order to limit the amount of time spent in our waiting areas; we may contact you to ask that you wait in your car until contacted by our staff.

We cannot accommodate walk in appointments or patch tests at the moment. If you require a consultation or patch test, please book via phone or online.

Payment Terms & Cancellation Policy

We will require a credit card number to secure all appointments. We require a deposit for bookings over the cost of £60. We require at least 24 hours notice if you need to cancel a single appointment, and 7 days notice to cancel Spa rituals and group Bookings. Failure to do so (or send someone in your place) will incur 100% of the treatment cost being charged to your credit card.

Appointments made at short notice within a 24 hour period are deemed as confirmed and will incur 100% cancellation Fee. This policy allows others to enjoy our services as well as recognising the value of the time of our talented Spa Therapists.

Gift Vouchers. Valid For 12 Months

Please ensure you redeem the voucher in good time to avoid disappointment as the treatment rooms are very busy especially at peak times ie. evenings, Saturdays & holiday periods.

Please note we cannot track Gift Vouchers. Gift Vouchers must be presented at the front desk as a method of payment or you will be required to pay with Credit Card or Cash. To avoid disappointment please keep your Gift Vouchers safe as they become “Invalid if lost or stolen”. Please quote your voucher number when making your appointment. Telephone or e-mail to leave details of your requirements & we can post the voucher out to you or the recipient.

Valuables

Please leave valuables at home/ in a safe place. Medi Cosmetic does not take responsibility for any valuables that have been brought into the clinic. 

Mobile Phones

As a courtesy to other customers mobile phones must be switched off.

Children

Due to the need for a quiet/relaxing environment we can't allow children into our treatment areas.

Body Massage

In a unisex situation we would ask that underwear remains on for hygiene purposes or you may use the disposable underwear provided.

Tipping

Tipping is at your discretion but it seems to be normal practice. If you are happy with your treatment why not show it.

VAT

All prices include VAT.

Refund

Please note we operate a no refunds policy.

Privacy

View our privacy & cookies policy here.